Booking & Deposit Policy

Last updated 26 August 2026

What your price includes

Every install price on this site covers both the hair and the professional install. There is no separate installation fee. Add-on services — Refresh and Takedown — are priced separately and can be booked on their own.

Securing your date

• A 50% deposit is required to hold your appointment. Your date is not reserved until the deposit clears.
• The remaining 50% is due on the day of your appointment.
• If you pay by bank transfer, you have 24 hours to complete the transfer and send proof. Appointments still unpaid after 24 hours are automatically cancelled and the slot is released to someone else.
• Bookings open for the current month and the following month only.
• Minimum notice for a new booking is 48 hours.

Rescheduling and cancellation

• You may reschedule once, with at least 48 hours’ notice. Your deposit moves with you to the new date.
• Deposits are non-refundable. They cover the hair we prepare and curl for you ahead of time, and the chair we hold for you.
• Rescheduling with less than 48 hours’ notice, or a second reschedule, means the deposit is forfeited and a new deposit is required.

Arriving on the day

• There is a 15-minute grace period. Please message ahead if you are running late.
• After 30 minutes the appointment is treated as a no-show, the deposit is forfeited, and the slot is released.
• Installs are long appointments. Eat beforehand and bring a charger.

Your hair, and ours

• We do not install outside hair. Every install uses Luxe hair, and it is already included in your price.
• Come with your hair washed, blow-dried and detangled, and with no heavy grease or oil on the scalp.
• We do not offer washing. Hair that arrives unwashed or product-heavy will need to be rescheduled, and the reschedule rules apply.
• You must disclose any scalp condition, sensitivity or allergy before your appointment. There is a required disclosure on the booking form. This protects you — we would rather adjust the install than cause you harm.

Photographs

We photograph finished installs for our portfolio and social media. If you would rather not appear, just tell us — before, during or after your appointment — and we will not use your photos. There is no penalty and you do not need to give a reason.

Where we are

Mona Heights, St. Andrew — the exact address is shared on confirmed booking. We share it once your deposit is in, so please do not plan travel around an address you have not been given yet.

Questions

WhatsApp 876-499-9154 and we will answer. If anything in this policy is unclear before you book, ask first — we would rather explain than have you find out on the day.