Shipping Policy

Last updated 26 August 2026

What we ship

We ship hair only — our Ready to Ship sets. Installs are a service performed in person and cannot be shipped. If you order hair for a stylist to install elsewhere, please note that the install price quoted on this site does not apply.

Where we ship

• Jamaica: all 14 parishes.
• Worldwide: including the United States, Canada and the United Kingdom.

Delivery times and cost

Delivery times and shipping cost depend on your location and the carrier used. Please contact us for current delivery times and rates to your area before you order — WhatsApp 876-499-9154 and we will confirm.

Orders are packed and dispatched as quickly as we can. Once a parcel is with the carrier, delivery timing is in their hands, not ours.

Addresses

Please check your delivery address carefully at checkout. We are not able to recover a parcel sent to an address you supplied incorrectly, and a re-send is charged as a new order.

Customs and duties

International orders may attract customs charges, import duties or taxes in the destination country. These are set by that country and are the responsibility of the person receiving the parcel. We cannot calculate, control or refund them.

Lost or damaged parcels

If a parcel does not arrive, or arrives damaged, message us on WhatsApp with your order number and we will chase the carrier with you.

Flying home?

If you are travelling to Jamaica and want your install booked before you land, book your date the same way as anyone else — the 50% deposit holds it. See the Booking & Deposit Policy.