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Late and Cancellation Policy
To ensure we provide the best service to all our clients, please review and adhere to our late and cancellation policy.
Late Policy
- 15 Minutes Late: If you arrive more than 15 minutes late, a late fee of $3,000 will be applied. This fee must be paid before the start of your appointment.
- 1 Hour Late: If you are more than 1 hour late, your appointment will be automatically canceled, and your deposit will be non-refundable.
Cancellation Policy
- 48 Hours Notice: Cancellations must be made at least 48 hours prior to your scheduled appointment time to receive a full refund of your deposit.
- Less Than 48 Hours Notice: Cancellations made less than 48 hours before your appointment will result in the forfeiture of your deposit.
No-Show Policy
- No Show: If you do not show up for your appointment and fail to notify us, your deposit will be non-refundable, and future appointments will require prepayment in full.
Rescheduling Policy
- 24 Hours Notice: Rescheduling is allowed up to 24 hours before your appointment without any penalty. Please contact us directly to reschedule.
- Less Than 24 Hours Notice: Rescheduling within 24 hours of your appointment will incur a fee of $3,000, payable upon rescheduling.
By booking an appointment, you agree to comply with our late and cancellation policies. These policies ensure that all clients receive timely and quality service, and help us manage our schedule effectively.
Thank you for choosing LuxeLocsByJo! We look forward to giving you the best hair experience.
Deposit
A 50% deposit is required to secure your appointment and is applied toward the total cost of your service. Refunds of your deposit are governed by the cancellation policy below.
Contact Us
If you have any questions about our Return & Refund Policy, please feel free to contact us at:
Email: info@luxelocsbyjo.com
Phone: 876-499-9154
